Quick Answers to Your Questions About Lumière Jewels
We’ve compiled a list of common questions to help you quickly find the information you need. If you don’t see your question answered here, please don’t hesitate to reach out to us directly!
Ordering & Payments
Q: How do I place an order on Lumière Jewels? A: Simply browse our collections, select your desired piece, choose any available options (like size), and add it to your cart. Proceed to checkout, where you’ll provide your shipping information and complete your secure payment.
Q: What payment methods do you accept? A: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and [mention any other specific payment methods like Apple Pay, Google Pay, Shop Pay, etc.].
Q: Is my payment information secure? A: Absolutely. Your security is our top priority. Our website uses industry-leading encryption (SSL technology) to ensure all your personal and payment details are protected during transactions. We do not store your sensitive payment information.
Shipping & Delivery
Q: What are your shipping options and costs? A: We offer complimentary standard shipping on all orders within the United States. Expedited shipping options are also available at checkout for an additional fee. For international orders, rates are calculated at checkout. You can find full details on our Shipping Policy page.
Q: How long will it take for my order to arrive? A: Orders are typically processed within [e.g., 1-2 business days]. Standard domestic shipping usually takes [e.g., 3-7 business days], while expedited options are faster. International delivery times vary by destination. Please refer to our Shipping Policy page for detailed estimates.
Q: How can I track my order? A: Once your order ships, you’ll receive a shipping confirmation email with a unique tracking number. You can use this number to easily monitor your package’s journey directly from our website or the carrier’s portal.
Returns & Exchanges
Q: What is your return policy? A: We want you to love your Lumière Jewels. If you’re not completely satisfied, you can return unworn, undamaged items in their original packaging within 30 days of delivery. Certain items like personalized pieces or earrings (for hygiene) may be non-returnable. Please see our full Returns & Refunds Policy page for all details.
Q: How do I initiate a return or exchange? A: To start a return or exchange, please contact our customer service team with your order number via email at info@brandshop.club or WhatsApp at +1(943)260-1577. We’ll guide you through the process.
Q: When will I receive my refund? A: Once your returned item is received and inspected, refunds are typically processed to your original payment method within 5-7 business days.
Product & Care
Q: What materials are used in Lumière Jewels? A: We use a range of high-quality materials, including [e.g., 18K gold plating, sterling silver, freshwater pearls, ethically sourced cubic zirconia, natural gemstones, etc.]. Each product description provides specific material details.
Q: How do I find my ring size or bracelet size? A: We provide a comprehensive Size Guide page to help you accurately measure for rings, bracelets, and necklaces. If you need further assistance, our team is happy to help!
Q: How should I care for my Lumière Jewels? A: To maintain the beauty of your jewelry, we recommend avoiding exposure to harsh chemicals, perfumes, and excessive moisture. Store your pieces in a dry, cool place, preferably in a soft pouch or jewelry box. For more detailed tips, please visit our Jewelry Care Guide page.
Account & Website
Q: Do I need to create an account to place an order? A: No, you can check out as a guest. However, creating an account allows you to track your orders, view past purchases, save wishlists, and enjoy a faster checkout process on future visits.
Q: I’m having trouble with the website. What should I do? A: Try clearing your browser’s cache and cookies, or try using a different browser. If the issue persists, please contact our support team with details of the problem and any error messages you’re seeing.
Still have questions?
We’re always happy to help! Email:info@brandshop.clubWhatsApp:+1(943)260-1577
