Return Policy Details

30-Day Unconditional Refund
You have 30 days from the date of receiving the product to apply for a return, with no need to provide a reason.

Product Condition Requirements
We recommend that the product remains in its original condition, but even if it has been tried on or used, you can still return it as long as it shows no obvious damage or stains.

Simple and Transparent Return Process
Contact our customer service team at info@brandshop.club, and we will promptly provide you with the return address and instructions.

Flexible Shipping Options
You can use any reliable shipping company (such as DHL, FedEx, etc.) to ensure smooth returns. We recommend using a tracked shipping service to monitor the delivery status.

Return Shipping Policy
For orders within Canada: We will cover the return shipping costs.
For international orders: The return shipping costs will be the buyer’s responsibility, but we will offer a discount coupon for your next purchase once the return is completed.

Fast Refund Processing
Once we receive the returned product and confirm it is in acceptable condition, we will process your full refund within 3-5 business days. The refund will be credited back to your original payment method.

After-Sales Support
If you encounter any issues during the return process, please contact our customer service team, and we will do our best to assist you and ensure a hassle-free experience.