Your Satisfaction, Guaranteed by Lumière Jewels
At Lumière Jewels, we want you to absolutely love your purchase. If for any reason you’re not completely satisfied, we offer a hassle-free return and exchange policy to ensure your peace of mind.
Our Return Policy
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Eligibility: You may return unworn, undamaged items in their original packaging within 30 days of delivery. All returned items must include original tags and any protective packaging.
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Condition: Items must be in their original, pristine condition, showing no signs of wear, alteration, or damage. We reserve the right to refuse a return if the item does not meet these conditions.
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Initiating a Return: To start a return, please contact our customer service team at info@brandshop.club or via WhatsApp at +1(943)260-1577. Please provide your order number and the reason for your return. We will guide you through the next steps.
Refunds
Once your returned item is received and inspected by our team, we will process your refund. If approved, a refund will be issued to your original payment method within 5-7 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.
Exchanges
If you wish to exchange an item for a different size, style, or piece, please indicate this when you contact us to initiate your return. We’ll assist you with the exchange process, subject to item availability.
Non-Returnable Items
For hygiene reasons and due to their personalized nature, the following items are generally non-returnable:
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Earrings (for hygiene reasons, unless faulty upon arrival).
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Personalized or Custom-Made Items.
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Final Sale Items (clearly marked as such).